> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatfeatured.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Management

> Invite team members and manage roles in your organization

ChatFeatured is built for teams. Invite colleagues, assign roles, and collaborate on improving your brand's AI visibility.

## Organization Structure

ChatFeatured uses a hierarchical structure:

```
Organization
├── Members (with roles)
├── Brand 1
│   ├── Prompts
│   ├── Competitors
│   └── Analytics
├── Brand 2
│   └── ...
└── Brand 3
    └── ...
```

* **Organization**: Your company or agency account
* **Members**: People with access to the organization
* **Brands**: Individual brands/products being tracked

## Member Roles

### Owner

Full control over the organization:

* All Admin permissions
* Billing and subscription management
* Organization deletion
* Transfer ownership

Each organization has exactly one Owner.

### Admin

Manage the organization and its brands:

* Invite and remove members
* Create and delete brands
* Manage integrations
* Access all features and data
* Cannot manage billing or delete organization

### Member

Work within assigned brands:

* View and manage prompts
* Access analytics and reports
* Use AI agents
* Manage competitors
* Cannot invite members or manage organization settings

## Inviting Team Members

### Sending Invitations

1. Go to **Settings** > **Team**
2. Click **Invite Member**
3. Enter the person's email address
4. Select their role (Admin or Member)
5. Click **Send Invitation**

The invitee receives an email with a link to join your organization.

### Invitation Status

View pending invitations:

| Status   | Meaning                               |
| -------- | ------------------------------------- |
| Pending  | Invitation sent, not yet accepted     |
| Accepted | User joined the organization          |
| Expired  | Invitation not accepted within 7 days |

### Resending Invitations

If an invitation expires or wasn't received:

1. Find the pending invitation
2. Click **Resend**
3. A new invitation email is sent

### Revoking Invitations

To cancel a pending invitation:

1. Find the invitation in the pending list
2. Click **Revoke**
3. The invitation link becomes invalid

## Managing Existing Members

### Viewing Team Members

Go to **Settings** > **Team** to see:

* All organization members
* Their roles
* When they joined
* Last activity

### Changing Roles

To change a member's role:

1. Find the member in the team list
2. Click the role dropdown
3. Select the new role
4. Confirm the change

<Warning>
  Demoting an Admin to Member restricts their access immediately. Ensure someone else has Admin access before demoting the last Admin.
</Warning>

### Removing Members

To remove someone from the organization:

1. Find the member in the team list
2. Click **Remove**
3. Confirm the removal

Removed members:

* Lose access immediately
* Cannot see organization data
* Can be re-invited later if needed

## Brand Access

### Organization-Wide Access

By default, all members can access all brands in the organization. This simplifies management for most teams.

### Future: Brand-Level Permissions

We're working on granular brand-level permissions that will allow:

* Restricting members to specific brands
* Different roles per brand
* Client-specific access for agencies

Contact us if you need this functionality today.

## Collaboration Features

### Shared Data

All team members see the same:

* Prompts and results
* Analytics and trends
* Competitor data
* AI agent conversations (shared context)

### Activity Tracking

See who's doing what:

* Prompt creation and modification
* Integration changes
* Significant actions logged

## Best Practices

### Role Assignment

* **Owners**: Founders, leadership, primary account holder
* **Admins**: Marketing managers, team leads, agency account managers
* **Members**: Specialists, analysts, contributors

### Security Practices

* Remove members who leave the company promptly
* Review team list periodically
* Use appropriate roles (not everyone needs Admin)
* Keep owner credentials secure

## Organization Settings

### Organization Name

To change your organization name:

1. Go to **Settings** > **Organization**
2. Edit the **Name** field
3. Save changes

This is a display name and doesn't affect your account URL.

### Organization Deletion

To delete an organization (Owner only):

1. Go to **Settings** > **Organization**
2. Click **Delete Organization**
3. Enter your password to confirm
4. Confirm final deletion

<Warning>
  Organization deletion is permanent. All data, including prompts, analytics, and brands, is immediately and irreversibly deleted.
</Warning>

## Troubleshooting

### "Invitation not received"

1. Check spam/junk folders
2. Verify the email address was correct
3. Resend the invitation
4. Try a different email address if issues persist

### "Cannot access brand"

1. Verify you're in the correct organization
2. Check with an Admin about your access
3. Try refreshing or logging out/in

### "Cannot invite members"

1. Only Admins and Owners can invite
2. Check if you've hit any seat limits
3. Contact billing if you need more seats